Privacy Policy

Last updated: November 2025

At Chopsticks (North Yorkshire) Limited, we are committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights under UK data protection law (including GDPR).

Who We Are

Chopsticks is a not-for-profit, Registered Society (governed by the Financial Conduct Authority). We support adults with disabilities to develop skills in a supportive workshop environment.

Address: Endeavour House, Thurston Road, Northallerton, DL6 2NA
Registration Reference: GB-MPR-28519R
(You can find our registration details via Find That Charity using this reference.)
Email: tracey@chopsticks.org.uk
Phone: 01609 761661

Information We Collect

We may collect:

  • Your name and contact details (email, phone, address)

  • Billing, delivery and payment information when you shop or donate online

  • Messages or enquiries you send us

  • Preferences such as newsletter subscriptions

  • Website usage data through cookies and analytics tools

We only collect information that is relevant and necessary for the purposes below.

How We Use Your Information

We use your information to:

  • Process and fulfil shop orders or donations

  • Respond to enquiries and provide customer support

  • Send order confirmations and delivery updates

  • Administer Gift Aid claims (where applicable)

  • Send news and updates if you have opted in

  • Improve our website, shop and services

  • Comply with charity, tax and legal requirements

We will never sell your data or share it with third parties for marketing purposes.

Legal Basis for Processing

We process your information under one or more of the following lawful bases:

  • Consent – for example, when you sign up to our newsletter

  • Contract – to process an order or donation

  • Legal obligation – for Gift Aid or financial record keeping

  • Legitimate interest – to operate and improve our charity and services

How We Store and Protect Your Data

Your data is stored securely and accessed only by authorised personnel.

Payment information entered through our website is handled securely by our payment partners (Stripe and Squarespace Payments). We do not store or see your full card details.

We keep personal data only for as long as necessary or required by law.

Third-Party Services

We work with trusted partners to operate our website and shop safely:

  • Squarespace – website hosting, analytics and e-commerce

  • Stripe – secure payment processing

  • Sift – fraud monitoring and detection

Each partner complies with relevant data protection laws.

You can read their privacy policies here:

  • Squarespace: squarespace.com/privacy

  • Stripe: stripe.com/privacy

  • Sift: sift.com/service-privacy

Cookies

We use essential cookies to make our website and shop work properly, and optional analytics cookies to help us understand how visitors use our site.

You can manage cookie preferences through your browser or via our cookie banner.

For details, see our Cookie Policy.

Your Rights

You have the right to:

  • Access, correct or delete your personal data

  • Object to or restrict processing in certain circumstances

  • Withdraw consent where applicable

To exercise these rights, please contact tracey@chopsticks.org.uk.

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Contact Us

If you have any questions about this policy or how we handle your data:

Chopsticks (North Yorkshire) Limited
Endeavour House, Thurston Road, Northallerton, DL6 2NA
Email: tracey@chopsticks.org.uk
Phone: 01609 761661